We got to the airport in time for ur flight but if the flight had been a little earlier we would have missed it. We called to change outr pick up location 2 weeks before our trip and the change was never recorded resulting in a 20 minute delay. This was our first trip with Groome and their performance was not acceptable. I sent all this experience to Groome's corporate office and received a prompt reply that they were sorry I had trouble with the Web site! I felt like I had been through a food processor by the time I got to my car. All the while, the driver told another passenger that Groome didn't buy Executive's vans! My back was in spasm by the time we were forced to de-bus to take a mini-van to Baxter.Įither the mini-van had a tire severely out of balance or a tie rod end was failing as we rattled and shook all the way from St. Now twisted and cramped, I was treated to 2+hours of slamming bumps and jouncing aftershocks-just like the old school bus rides. The bus to Wait Park was very crowded and I was forced to jam my long legs sideways from the back row between the seat in front of me so the adjoining belt latch was either poking my thigh or up my butt. One lady almost missed her ride to Rochester because she didn't hear the "route shout." Counter staff was about as friendly as a snapping turtle. There is no paging system within or without this area so Drivers attempt to shout their route. Water, toilets, food, etc are back in the main terminal. My last trip from MSP to Baxter was a nightmare. I arrived at Baxter 1.5 hours later than the printed time. I believe that you will arrive at MSP in time for your flight, however, the projected ETA on the return is more fantasy than fact. Travelers from MSP to outstate MN be advised that none of the schedules tell you that you will likely need to change buses in Waite Park nor do they advise that the bus will stop at every mound of dirt along the route where someone parked a car. The only reason I didn't rate the ride as Terrible as they did, eventually, get me to Baxter where my car was parked.
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